News

Administrative Changes Mean More Relief for Patients

In recent months, the Philadelphia Hand Center has initiated a number of changes aimed at addressing the service needs of our patients. The Hand Center realizes that competent, friendly customer service is as important to patients as the quality of medical care given.

Perhaps the most immediately recognizable change made by the Hand Center is the purchase of our new state-of-the-art network telephone system. The new phone system has been implemented to address frequent requests from our patients: that eight offices be networked together. Reactions to the new phone system have thus far been extremely favorable.

Another change (or change back) that’s occurred is the return of the Hand Center’s administrative office back to its original King of Prussia location. The move puts the office back in the heart of one of the Hand Center’s primary patient bases and makes it more accessible to those in search of personal answers to their billing and scheduling questions. Speaking of billing and scheduling; charges for services such as photocopying and forwarding of a patient’s records (both of which have always been additional costs to the patients) will now be outlined at the start of the patient’s relationship with the Hand Center. The change should help reduce potential confusion during the billing for these costs. Also, we’ve increased the number of employees on our scheduling team to four in order to give our patients more immediate response to their scheduling needs.

These changes should help the Philadelphia Hand Center move into the new millennium as a premier provider of surgical and rehabilitation needs of the hand, arm and wrist for patients not only in the Delaware Valley, but across the globe.